SUV Vehicle Parrot Bluetooth Car Kits PDF Installation Guide

1. Introduction
Parrot’s unique Bluetooth Car Kits give customers the convenience of hands-free phone use in their cars, vans, pickups, and SUVs. Use of a hands-free phone helps to minimize driving distractions and optimize driver safety by permitting drivers’ hands to stay on the wheel and eyes to remain focused on the road. In fact, many states and cities have recently enacted laws and ordinances that ban the use of hand-held phones while driving. However, whether or not a customer can take full advantage of Parrot’s hands-free technology depends in large part on each individual dealer – and how well the Car Kit is installed, as well as how well dealers, installers, and their associates can guide your customer through its proper use. This Parrot Installation Guide is designed for use by all Parrot product dealers and installers. The document’s primary focus is on the needs of the independent installing retailer and methods for ensuring customer satisfaction.

It should be read thoroughly by everyone in a dealership who deals directly or indirectly with customers to ensure that all best practices are followed. Parrot’s recommended best practices for hardware installation and training benefit both the installer and customer by keeping processes as smooth and efficient as possible. By adhering to the guidelines in this Manual, Parrot dealers increase their installation efficiency while earning customer loyalty and generating repeat business from satisfied customers. This Manual can also serve as a resource for Customer Relationship Management, helping employees understand customer interface techniques to use before and after the sale. By performing proper installation and offering proper customer service, the customer’s confidence and trust can be gained and a potentially long-term business relationship can be built. These practices are useful in generating customer referrals and are generally successful in creating return visits for all their future mobile electronics needs.

2. Overview
The term “installation” can sometimes refer to the process of connecting the appropriate wires between the car audio system and the Parrot Car Kit, mounting the display or control unit, and firing up the system to make sure it works. But many retailers understand that “installation” is much more than this – they see it as having three phases, all of which play an important part in ensuring customer satisfaction:

Pre-installation: This phase involves everything that happens between the time the customer enters the store and when the technician begins installing the Parrot Car Kit. For instance, during this time the dealer will help customers determine which Parrot product is best for their needs and where they might like the LCD located on the instrument panel. Dealers should take the time to describe the overall installation process and answer questions. Many experienced dealers are integrating Parrot products into their existing “soundwall” displays or using Parrot countertop displays to demonstrate the functionality of the Car Kit that the customer has chosen; these demo models provide the customer with instant access to what Kits are capable of. At a minimum, a set of ISO power and speaker adapters for pre-installation bench testing is recommended. However dealers choose to facilitate customer demonstrations, a pre-installation demo of the selected Car Kit with the customer’s phone prevents the risk of missing expectations after the kit is installed.

Installation: As outlined below, Parrot Car Kits can be installed in several different ways depending on the availability of harness adapters and the time constraints of the customer. Near the end of installation, when all power and electrical signals are properly connected, the installer should perform a basic test of the system. The basic test is described in detail in Section 3 and verifies proper power, ground, mute, and speaker connections. The microphone is difficult to test at this point and a visual verification of the physical connection is recommended.

Post-installation: Once the unit has been installed, dealers should take the time to walk their customers through basic operations, including pairing the mobile phone with the Car Kit, synchronizing the phone book, and making and taking calls. Dealers should also clearly communicate their ability to upgrade the system if customers have problems with their next phone purchase. Most importantly, dealers should ask if customers are totally satisfied with their experience and immediately address any open questions or issues. Finally, dealers should politely offer customers additional brochures and/or business cards for referrals. If customers are really satisfied with their overall experience, they will respond accordingly.

Use Harness Adapters When Possible
Parrot recommends using a Parrot plug-and-play harness adapter wherever possible. This approach minimizes risk and maximizes efficiency. A Parrot plug-and-play adapter also allows the customer to easily change or upgrade units. This approach can potentially increase chances of repeat business by helping to ensure the customer is fully satisfied with the installation process. Currently, many non-amplified systems can use plug-and-play harness adapters available from Metra under the BT-xxxx part numbers. Plug-and-play harness kits for amplified systems will eventually be supported. For amplified systems, the best solution available varies depending upon make and model. If systems have amplifiers in the front door circuit, external speakers make for the best workaround.

Download SUV Vehicle Parrot Bluetooth Car Kits PDF Installation Guide