Nissan 2007 Warranty Information Booklet PDF Manual

Both Nissan and your Nissan dealer are dedicated to serving all your automotive needs. Your complete satisfaction with your vehicle and your Nissan dealer are our primary concerns. Your Nissan dealer is always available to assist you with all your automobile service requirements.
If, however, a situation arises that you believe has not been addressed to your satisfaction, we ask that you take the following steps:

STEP 1:
Discuss the situation with the dealership’s manager. If a problem still exists, contact the dealership’s Consumer Affairs Manager or owner. They are best equipped to resolve the matter for you.

STEP 2:
If the concern has still not been addressed to your satisfaction, please contact our (Nissan’s) Consumer Affairs Department using our toll free number:

STEP 3:
In the event that you believe Nissan has been unable to satisfactorily address the issue with your vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to you. The BBB AUTO LINE program is independently operated by the Council of Better Business Bureaus, Inc. (BBB).For information about the BBB AUTO LINE in your area, please call us (Nissan) at the same toll free number (1-
800-NISSAN-1). We will be happy to provide you with information about BBB AUTO LINE. Or, you may contact the BBB directly

If you call the BBB, its staff will take down details of your complaint by telephone. They will ask for the same information as described in Step 2.
The BBB AUTO LINE program consists of two parts, mediation and arbitration. The BBB will attempt to assist you to resolve the problem during mediation. If a satisfactory resolution has not been achieved during mediation, you will have the opportunity to personally present your case before an impartial arbitrator or three-person panel. The arbitrator(s) will make a decision after the arbitration hearing.

In our continuing effort to convey our commitment to service and customer satisfaction, Nissan may occasionally offer to pay or reimburse for part or all of the cost of making certain, specifi c repairs beyond or
outside of the terms of the warranty for some specific vehicle models. (Some states refer to such programs as “adjustment programs”). In such circumstances Nissan mails notices to all known registered owners of affected vehicles. You may additionally inquire of your authorized
Nissan Dealer or of Nissan directly at the number listed below of the applicability of such programs to your vehicle.

Nissan may occasionally offer special assistance that may pay for part or all of vehicle repairs beyond the expiration of the limited warranty period on a case by case basis. Should you experience unusual diffi culties with your vehicle please discuss the situation with your dealer. If your dealer
is unable to assist you, you may call the Nissan Consumer Affairs Department at 1-800-NISSAN-1 to discuss your concern. You will need to provide the Model, Model Year, VIN (Vehicle Identifi cation Number), mileage, maintenance history, a detailed explanation of the concern, and why you believe that Nissan should be responsible for the repair.
Your request will be individually investigated and you will be informed of Nissan’s decision.

Download Nissan 2007 Warranty Information Booklet