Daimler Customer Specific Requirements Mercedes Benz Cars (MBC) PDF Supplier Management Manual

Daimler AG is a global vehicle manufacturer which operates worldwide. For product and process quality to be assured, it is necessary that suppliers adhere to the requirements of a globally applicable quality management system. The QM system is selected and applied in accordance with the prevailing version of ISO TS 16949. The consent of Daimler AG shall be required for the use of another QM system. The document “Quality Assurance in Product Realization” provides guidance, based on ISO TS 16949, on how to put customer requirements into practice. Principle: According to ISO TS16949, product realization includes product and process development as well as series production. MBC expects its suppliers to implement a quality management system based on ISO TS 16949.

Objective: A statement of those quality assurance measures which must be implemented by 1st tier suppliers and the sub-suppliers from whom they commission work (2nd tier to nth tier) on behalf of MBC as part of the product realization process. The services of our suppliers have a direct influence on the quality of our final products. It is therefore of immense importance to Daimler AG that our suppliers implement quality management and fault prevention measures and that these are regularly recorded using certificates in accordance with our requirements. The QM system is selected and applied in accordance with the prevailing version of ISO/TS 16949. The consent of Daimler AG shall be required for the use of another QM system. In order to ensure that comprehensive documentation on the quality management level of the whole supply chain is also available for the future, certification data relating to our suppliers has been captured and recorded electronically since January 1, 2004. The certificate management system automatically sends email reminders that expired certificates need renewing.

Document transfer then occurs via eDocs. Electronic data interchange is primarily employed as the form of communication in pursuit of the following aims: Rapid and secure data transfer Paperless data interchange Elimination of the need for repeated – manual – recording of data by the data recipient (time and costs) Reduction in number of errors due to double recording Processing regularly occurring volumes of data through standardized interfaces No printouts of expensive multiple sets of forms State-of-the-art electronic data interchange is a reliable and mature tool and may be regarded as a pre- condition of a viable commercial relationship. Against the background of developments in the logistic sphere in particular, collaboration between MBC plants and their suppliers will become even more tightly-knit in future. The natural consequence is for yet greater synchronization of processes, something which will no longer be feasible without employing technical channels of communication. However, electronic data interchange is more than just one of many possible channels of communication. Making use of rapid, standardized data interchange will create the foundation for improvement projects in related processes, thus exploiting the potential for rationalization.

The online transmission of Q data via XML standard interfaces will primarily be employed in pursuit of the following aims: Rapid and secure data transfer Paperless data interchange Elimination of the need for repeated – manual – recording of data by the data recipient (time and costs) Reduction in number of errors due to double recording Relieving the burden imposed on suppliers by the volume of work and costs Independent, economic and ergonomic IT solutions Win-win situation for both sides Description of standardized IT interfaces for supporting the quality processes in customer/supplier relationships (business-to-business) and for the transmission of quality data via VDA-wide standardized interfaces, based on XML. The standardization of communications interfaces does not affect the freedom of business partners to choose their own in-house IT system. The IT systems in use today can quickly be exchanged for alternative systems without the need for data transmission to business partners to be re-configured and re-defined. The Standards Information System – SIS (DocMaster) has the mission to provide a comprehensive overview over technical documents of the Daimler AG to their employees as well as to their external partners (suppliers, engineering partners) on a one-stop-shopping basis. SIS is a web-based system, which provides a wide variety of technical documents covering a wide range of different international as well as local formats. Predefined search criteria and the possibility to search by keyword provide user-friendly and fast access to relevant documents. Thus (by means of uniform search criteria) clear access to all documents deposited in the SIS deposited is possible across all works. Each query (basis setting) shows the latest version of the requested document by default. However, it is also possible to search for previous versions or the entire document history.

For quick indication of current or historic documents, the lines in search results are color-coded. The documents can be linked to each other by hyperlinks. Hyper-linked documents can be directly accessed and do not require a new query. If an existing document is changed or replaced, the user receives an update notification the next time he logs on to the system. If this change notification is not read within 7 days, the user also receives information by e-mail. It is also possible to directly send e- mail notifications after new documents have been created. Editors can place documents in the system by following the relevant divisional release procedures. After a predetermined follow-up date the editor is requested to verify the document for technical accuracy and topicality. Currently, there are round 62 different types of internal Daimler rules and regulations with about 78,000 documents available. The majority of internal documents are organized in standard virtual folders which can be subscribed to by every user. In addition, there are about 78 different kinds of external rules and regulations such as DIN, ISO etc. with currently approximately 98,000 documents online.

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